St. Cuthbert's Catholic Primary School

Stratford Road
Hartlepool
TS25 5AJ

01429 275040

admin@stcuthbertshartlepool.bhcet.org.uk

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ST. CUTHBERT'S CATHOLIC PRIMARY SCHOOL

Unique Reference Number (URN): 148380

For more information, enquiries or to request paper copies of information on our website please contact Mrs Jan Baron or Miss Joanne Tumilty at the School Office

SCHOOL OFFICE

Mrs Jan Baron or Miss Joanne Tumility

admin@stcuthbertshartlepool.bhcet.org.uk

HEADTEACHER

Mrs. Joanne Wilson

JOWilson@stcuthbertshartlepool.bhcet.org.uk

SENCO

Claire Flounders

cflounders@stcuthbertshartlepool.bhcet.org.uk

Telephone number: 01429 275040

CHAIR OF GOVERNORS

Mrs Karen Merifield
St. Cuthbert’s R.C.Primary School,
Stratford Road, Hartlepool. TS25 5AJ

Contacting us regarding a complaint

Please note, if you have any concerns, or wish to make a complaint, the following protocols must be followed:

  • Firstly, contact the appropriate school staff directly to allow for matters to be solved informally. 
  • If a complaint remains unresolved, a stage 2 formal complaint must be set out in writing and sent to the Headteacher or Chair of the Local Governing Committee as appropriate. From here, a formal investigation will be underway. Once an investigation is complete you will be made aware of the outcomes and how the issue will be resolved. 
  •  If you remain dissatisfied, you may request that your complaint be heard by the complaints appeal panel. 

If you have a complaint or concern relating to trees, kindly refer to the guidance before making contact.